Protecting our customer’s privacy and personal data is of great importance to ALPS Biketours GmbH. The processing of your personal data will strictly comply with data protection regulations.
In order to protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorized third parties, we have put in place technical and organizational security measures which are continuously optimized according to the technical and legal development.
1. Personal Data
Personal data is information that can be used to discover your identity. Examples of personal data are information on your name, address, phone number, date of birth (if provided). Information not directly related to your true identity (such as favorite websites or number of users on a page) are not considered personal data. Your personal data will be used by ALPS Biketours GmbH for internal purposes only, especially in relation to the fulfilment of contractually agreed travel services, unless stated otherwise in the following regulations below.
2. Non-personal Data
With every visit to the ALPS Biketours GmbH webpages general information is automatically being stored (for example number and duration of visits to specific pages). These data are non-personal data and will therefore be processed anonymously.
3. Collection and use of personal data
We collect personal data in order to process the offers and services you have chosen. This is done when booking one of our trips, filling out a form, subscribing to a newsletter, participating in a customer survey, evaluating travel services, sending e-mails or when using online services.
Please note that especially when booking tourism services personal data from fellow travellers can also be collected. Please make sure that any details relating to thirds parties are provided with their approval.
Our corporate purpose is the organization and realization of tourism services and the associated services and accounting. Data will be collected, processed and used for this purpose only.
As far as we collect your personal data solely in relation to the use of our website, these data are used for structuring the content of a contractual partnership on tele-media services and improving the quality of our online services. When subscribing to our newsletter we collect and process your data to compose the contents and send out the newsletter.
In case your personal data are collected and processed in relation to the reservation or booking of a tourism service, we will use these data as part of the purpose of the contractual relationship to mediate the product and process the associate services.
In order to fulfil and process your travel arrangements we require following data:
- title (all travellers)
- first name, last name (all travellers)
- address (for sending the invoice and travel documents)
- date of birth / age (all travellers)
- telephone number of main traveller / contact person (for contacting on short notice in case of any changes)
- email address (for sending booking details)
On our website you also have the opportunity to get in touch with us on most different topics. Depending on the background of the contact various data are requested in the contact form. Personal details such as title, first name, last name and email address are usually required to be able to contact and personally address you. Should you use a contact form to request a callback or an appointment, additional data such as your telephone number may be required. With any request or question on existing bookings you can also provide your booking or customer number.
Your personal data is collected, processed and used for advertising or market research purposes only within the limits of the legal provisions. You can object to the use of your data in this context at any time. Particularly with regard to the use of your data for advertisement, market and customer research purposes, we will advise you of the option to object to this or simply offer you to unsubscribe (e.g. opt-out link).
If you have subscribed to our newsletter by filling out the newsletter form on our website, we will collect and use your e-mail address to send you the newsletter. We use the so-called double opt-in procedure to confirm your registration. This means that we will send you a confirmation e-mail before the first newsletter is sent, with which you can confirm your newsletter subscription by clicking on the link provided for this purpose. You will receive our newsletter only after confirmation.
You can revoke your consent at any time with effect for the future. To do this, you can contact us directly, fill out the form on our website or use the "unsubscribe newsletter" link contained in every newsletter.
3.2 Customer - Login
As a customer of our travel services, you have the opportunity to log in to our customer login area. The customer login area offers the possibility to download further general travel information or to exchange information with other travel participants in our forum.
You will receive the access data to our customer login area after booking with your travel documents.
The use of the customer forum does not require personal data and can be used anonymously. All created entries will be saved by us and can be read and commented by us and all other ALPS Biketours customers. The deletion of an entry can be requested by the author. All forum entries are deleted end of the year.
4. Sharing of personal data with third parties
A passing on of personal data to third parties does not take place in principle, in particular the sale of customer information does not belong to our business. A passing on is possible in the following extent.
In order to carry out the services we offer, your personal data will be passed on in whole or in part to contractual partners of ALPS Biketours GmbH. This includes in particular hotels, transport companies and the tour guide. Of course, we make every effort to limit this data transfer to the necessary minimum. Our contractual partners are also subject to the relevant statutory data regulations and any processing of personal data is regulated with us in writing by an order processing contract. We will only pass on your personal data to state institutions and authorities within the framework of mandatory legal regulations.
In connection with the subscription of newsletters, we forward personal data to our service provider used for the dispatch.
You can unsubscribe from the newsletter at any time.
In connection with the use of our online services, we forward your data to our online system service providers (operators of hosting systems, web analysis service providers and marketing service providers). Our system service providers help us to make our offers and services available and constantly improve them for you.
Furthermore, data may be passed on to other third parties if there is a corresponding legal obligation, if such a passing on is necessary to protect our rights as well as the rights of our customers.
We do not sell personal data to third parties.
5. Rights of the user
You may request information on any personal data about you held by us at any time. Moreover, you have the right to correct, delete or block inaccurate data. Due to legal requirements it may not be possible to delete personal data, particularly in terms of data held for billing and accounting purposes.
When you visit our website, information may be stored on your computer in the form of so-called cookies in order, for example, to recognise the preferences of our visitors and to be able to design the website accordingly. This helps us, for example, to facilitate menu navigation and to achieve a greater degree of user-friendliness. Cookies are simple text files that are stored on the user's hard drive when a website is visited. Cookies are harmless to your computer and cannot be viewed by third parties. Cookies allow information to be stored for a certain period of time and the user's computer to be recognised again. You can object to the collection and storage of your data via the listed service at any time. If you want to avoid the activation of cookies, deactivate them in your browser. In this case, however, please note that deactivating cookies may restrict the use of the website and the services offered.
7. GOOGLE ANALYTICS
The full IP address will only be transmitted to a Google server in the USA and abbreviated there in exceptional cases. Google will use this information to evaluate your use of our website, to compile reports for us on website activity, and to provide other services relating to website and internet usage. The IP address transmitted by Google Analytics will not be associated with any other data held by Google. Google will only transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will never associate your data with any other data collected by Google.
8. Online Behavioral Advertising
Google AdWords Conversion:
Privacy information: https://support.google.com/adwords/answer/1722022?hl=de
9. Social Plugins
On our website you will also find so-called "Social Plug-Ins". These are functions of the respective social network that you can use, for example, to share the content of our website with your friends in social networks or to recommend this content to others. We currently use social plug-ins from the following providers:
Our website uses so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins
If you call up a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has called up the corresponding page of our website, even if you do not have a Facebook profile or are not logged on to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.
If you are logged in to Facebook, Facebook can assign your visit to our website directly to your Facebook profile. If you interact with the plug-ins, for example by clicking on the "Like" button or making a comment, this information is also transmitted directly to a Facebook server and stored there. The information is also published on your Facebook profile and displayed to your Facebook friends. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options to protect your privacy can be found in Facebook's data protection information: http://www.facebook.com/policy.php
If you do not want Facebook to associate the data collected through our website directly with your Facebook profile, you must log out of Facebook before visiting our website. You can also completely prevent the loading of Facebook plugins with add-ons for your browser, e.g.
- for Mozilla Firefox: https://addons.mozilla.org/de/firefox/addon/facebook-blocker/
- for Opera: https://addons.opera.com/de/extensions/details/facebook-blocker/?display=en
- for Chrome: https://chrome.google.com/webstore/detail/facebookblocker/chlhacbfddknadmnmjmkdobipdpjakmc?hl=en
Our website uses so-called plugins from Instagram, which is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). The plugins are marked with an Instagram logo, for example in the form of an "Instagram camera". An overview of the Instagram plugins and their appearance can be found here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges
When you visit a page on our website that contains such a plugin, your browser establishes a direct connection to Instagram's servers. The content of the plugin is transmitted by Instagram directly to your browser and integrated into the page. This integration tells Instagram that your browser has accessed the appropriate page on our site, even if you do not have an Instagram profile or are not logged into Instagram. This information (including your IP address) is transferred directly from your browser to an Instagram server in the USA and stored there.
If you are logged into Instagram, Instagram can directly associate your visit to our website with your Instagram account. If you interact with the plugins, for example by pressing the "Instagram" button, this information is also sent directly to and stored on an Instagram server. The information is also published to your Instagram account and displayed to your contacts.
If you do not want Instagram to associate the data collected through our website directly with your Instagram account, you must log out of Instagram before visiting our website. You can also prevent the Instagram plugins from loading completely by using add-ons for your browser, e.g. the script blocker "NoScript" (http://noscript.net/).
On our website so-called plugins from Youtube.de/Youtube.com, which - represented by Google Inc. - is operated by Youtube, LLC, Cherry Ave., USA, are used. If you call up Internet pages of our Internet presence equipped with such a plugin, a connection to the Youtube servers is established and the plugin is displayed on the Internet page by notification to your browser. This will tell the Youtube server which of our websites you have visited. If you are logged in as a member of Youtube, Youtube assigns this information to your personal user accounts of these platforms. If you use these plugins, e.g. click/start buttons of a video or send a comment, this information is assigned to your Youtube user account, which you can only prevent by logging out before using the plugin.
10. Google Web Fonts
This site uses so-called Web fonts provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google") for consistent font presentation. Google Web Fonts allows us to use external fonts, called Google Fonts. When retrieving our website, the required Google Font is loaded from your web browser into your browser cache to display text and fonts correctly. This is necessary so that your browser can display a visually improved presentation of our texts. If your browser does not support this feature, a default font will be used by your computer for viewing. The integration of these web fonts is done by a server call, usually a Google server in the USA. This will be transmitted to the server, which page of our website you have visited. Also, the IP address of the browser of the terminal of the visitor of Google is stored.
We use Google Web fonts for optimization purposes, to improve the use of our website for you and to make its design more user-friendly. This also includes our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR.
Google has submitted to the Privacy Shield Agreement between the European Union and the United States and certified. As a result, Google agrees to comply with the standards and regulations of European data protection law. Further information can be found in the following linked entry: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
For more information about Google Web Fonts, visit https://www.google.com/webfonts/, https://developers.google.com/fonts/faq?hl=de-DE&csw=1 and https://www.google.com/fonts#AboutPlace:about.
11. Google Maps
This site uses the mapping service Google Maps via an API. Provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
To use the features of Google Maps, it is necessary to save your IP address. This information is usually transmitted to and stored on a Google server in the United States. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of an attractive presentation of our online offers and an easy findability of the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
12. Data Security
In order to protect the transaction of data, a secure SSL connection is being used to transmit these data. This ensures that unauthorized third parties are unable to view your personal data during transmission. SSL secured pages can be recognized as you will see https:// at the start of the web address rather than the http://. In addition, most browsers also show a small closed padlock icon (e.g. at the bottom status bar).
ALPS Biketours GmbH will process inquiries regarding your personal data used by ALPS Biketours GmbH accordingly, in particular providing authorized information and making corrections, additions or deletions.
If you have any questions on the subject of data protection, please feel free to contact us at any time: firstname.lastname@example.org