Protecting our customer’s privacy and personal data is of great importance to ALPS Biketours GmbH. The processing of your personal data will strictly comply with data protection regulations.
In order to protect your data against accidental or intentional manipulation, loss, destruction or access by unauthorized third parties, we have put in place technical and organizational security measures which are continuously optimized according to the technical and legal development.
1. Personal Data
Personal data is information that can be used to discover your identity. Examples of personal data are information on your name, address, phone number, date of birth (if provided). Information not directly related to your true identity (such as favorite websites or number of users on a page) are not considered personal data. Your personal data will be used by ALPS Biketours GmbH for internal purposes only, especially in relation to the fulfilment of contractually agreed travel services, unless stated otherwise in the following regulations below.
2. Anonymized Data
With every visit to the ALPS Biketours GmbH webpages general information is automatically being stored (for example number and duration of visits to specific pages). These data are non-personal data and will therefore be processed anonymously.
3. Collection und use of personal data
We collect personal data in order to process the offers and services you have chosen. This is done when booking one of our trips, filling out a form, subscribing to a newsletter, participating in a customer survey, evaluating travel services, sending e-mails or when using online services.
Please note that especially when booking tourism services personal data from fellow travellers can also be collected. Please make sure that any details relating to thirds parties are provided with their approval.
Our corporate purpose is the organization and realization of tourism services and the associated services and accounting. Data will be collected, processed and used for this purpose only.
As far as we collect your personal data solely in relation to the use of our website, these data are used for structuring the content of a contractual partnership on tele-media services and improving the quality of our online services. When subscribing to our newsletter we collect and process your data to compose the contents and send out the newsletter.
In case your personal data are collected and processed in relation to the reservation or booking of a tourism service, we will use these data as part of the purpose of the contractual relationship to mediate the product and process the associate services.
In order to fulfil and process your travel arrangements we require following data:
- title (all travellers)
- first name, last name (all travellers)
- address (for sending the invoice and travel documents)
- date of birth / age (all travellers)
- telephone number of main traveller / contact person (for contacting on short notice in case of any changes)
- email address (for sending booking details)
On our website you also have the opportunity to get in touch with us on most different topics. Depending on the background of the contact various data are requested in the contact form. Personal details such as title, first name, last name and email address are usually required to be able to contact and personally address you. Should you use a contact form to request a callback or an appointment, additional data such as your telephone number may be required. With any request or question on existing bookings you can also provide your booking or customer number.
Your personal data is collected, processed and used for advertising or market research purposes only within the limits of the legal provisions. You can object to the use of your data in this context at any time. Particularly with regard to the use of your data for advertisement, market and customer research purposes, we will advise you of the option to object to this or simply offer you to unsubscribe (e.g. opt-out link).
4. Sharing of personal data with third parties
It may be necessary to share (part of) your personal data with contract partners of ALPS Biketours GmbH (e.g. tour guides, hotels, etc.) in order to provide you with our services. We will make every effort to only share the minimum of data required. These contract partners must also comply with their own relevant legal data regulations. Your personal data is only shared by us with state institutions and authorities within the limits of mandatory legal regulations.
In relation to newsletter subscription, we will share your personal data with the respective service provider.
To subscribe to our newsletter, we require following data:
- first name, last name (to personally address you in the newsletter)
- email address (to send the newsletter)
You can unsubscribe the newsletter at any time. This can be done by contacting us directly, through our website and by using the unsubscribe link in the newsletter.
In relation to the use of our online services, we share your data with our online system service providers (providers of hosting systems, web analytics and marketing services). Our system service providers help us to constantly improve our offers and service for you.
We do not sell personal data, in particular addresses, to third parties.
5. Rights of the user
You may request information on any personal data about you held by us at any time. Moreover, you have the right to correct, delete or block inaccurate data. Due to legal requirements it may not be possible to delete personal data, particularly in terms of data held for billing and accounting purposes.
6. Website analysis and tracking
When visiting our website, we may store information on your computer by using “cookies” in order to recognize visitor preferences and to design the website accordingly. This helps us, for example, to facilitate the menu navigation and achieve a greater user-friendliness.
Cookies are simple text files that are placed on your computer’s hard drive when visiting a website. Cookies are harmless to your computer and unrecognisable to any third party. Cookies allow to save information for a certain period of time and to recognise the user’s computer.
You can object to the collection and storage of your data for this service at any time. If you would like to avoid cookies to be enabled, you can disable them in your browser. Please note, however, that by disabling cookies the use of the website and its services may be restricted.
The full IP address will only be transmitted to a Google server in the USA and abbreviated there in exceptional cases. Google will use this information to evaluate your use of our website, to compile reports for us on website activity, and to provide other services relating to website and internet usage. The IP address transmitted by Google Analytics will not be associated with any other data held by Google. Google will only transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will never associate your data with any other data collected by Google.
7. Online Behavioral Advertising
Google AdWords Conversion:
Privacy information: https://support.google.com/adwords/answer/1722022?hl=en
Opt-out option: https://www.google.com/settings/u/0/ads/anonymous?hl=en&sig=ACi0TCgbJZ82qHPMEYoQJIy26Ljqx57yhP0ScvxTnIVEJBZMdU77SQUCZAYG1XAFfrbRPq9NN6Q3XntWfoR5P_U_AMV-sgbC0vMVzWRy8PoL4UlDPINr8p8
Privacy information: https://www.google.com/intl/en/policies/ und http://www.google.com/analytics/terms/gb.html
Opt-out option: https://tools.google.com/dlpage/gaoptout?hl=en und https://support.google.com/chrome/answer/95464?hl=en
8. Facebook + Social Plugins
On our website you will find links to social media networks like Facebook. These do not concern plugins provided by Facebook, which will already transmit data to the provider when loading a page without the user having any influence. The social network buttons establish a link to the social media network including transmission of the website to be shared. The website’s user data are not transmitted to the social network. If you are already logged onto the respective social media service at the time the button is clicked, this is recognized in the website share dialog, in order for you to share the content directly. If not, you will be asked to log on to the social media network.
9. Google Web Fonts
This site uses so-called Web fonts provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google") for consistent font presentation. Google Web Fonts allows us to use external fonts, called Google Fonts. When retrieving our website, the required Google Font is loaded from your web browser into your browser cache to display text and fonts correctly. This is necessary so that your browser can display a visually improved presentation of our texts. If your browser does not support this feature, a default font will be used by your computer for viewing. The integration of these web fonts is done by a server call, usually a Google server in the USA. This will be transmitted to the server, which page of our website you have visited. Also, the IP address of the browser of the terminal of the visitor of Google is stored.
We use Google Web fonts for optimization purposes, in particular to improve the use of our website for you and to make its design more user-friendly. This also includes our legitimate interest in accordance with Art. 6 para. 1 lit. f DSGVO.
Google has submitted to the Privacy Shield Agreement between the European Union and the United States and certified. As a result, Google agrees to comply with the standards and regulations of European data protection law. Further information can be found in the following linked entry: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
For more information about Google Web Fonts, visit https://www.google.com/webfonts/, https://developers.google.com/fonts/faq?hl=en-US&csw=1, and https://www.google.com/fonts#AboutPlace:about.
10. Google Maps
This site uses the mapping service Google Maps via an API. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
To use the features of Google Maps, it is necessary to save your IP address. This information is usually transmitted to and stored on a Google server in the United States. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of an attractive presentation of our online offers and an easy findability of the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
11. Customer Login
As a customer using our travel services you have the option to sign in to our customer login area. The customer login area offers the opportunity of downloading further general travel information or exchanging information with other travellers in our forum. You will receive the login details to our customer login area together with your travel documents once your booking is confirmed.
The use of our customer forum does not require any personal details and can be used anonymously. All posted messages are stored by us and can be read and commented by us and all other ALPS Biketours customers. The writer can request with us to have his post deleted. All forum posts are deleted yearly in November.
12. Data Security
In order to protect the transaction of data, a secure SSL connection is being used to transmit these data. This ensures that unauthorized third parties are unable to view your personal data during transmission. SSL secured pages can be recognized as you will see https:// at the start of the web address rather than the http://. In addition, most browsers also show a small closed padlock icon (e.g. at the bottom status bar).
If you require further information in relation to data protection, please feel free to contact us at any time: firstname.lastname@example.org